Privacy Policy

1. Information we collect

We may collect the following types of information.

Personal information you provide voluntarily, including:

• Name
• Email address
• Phone number
• Property address
• Mailing address
• Project details
• Photos or videos you submit
• Insurance-related information you choose to provide
• Preferred appointment times
• Messages, questions, or notes submitted through forms, chat, email, phone, or text

Website and device information, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referring website
• Approximate location
• Cookies and tracking data
• Form submission activity

Project-related information, including:

• Roof condition
• Exterior or interior paint condition
• Photos of the property
• Measurements or inspection notes
• Estimate details
• Product selections
• Scheduling details
• Service history

2. How we use information

We may use information to:

• Respond to inquiries
• Schedule inspections, consultations, or estimates
• Prepare roofing or painting estimates
• Communicate about your project
• Send appointment reminders
• Provide customer service
• Improve our website and services
• Personalize website content
• Analyze marketing performance
• Follow up after estimates or completed projects
• Send promotional communications, where permitted by law
• Maintain business records
• Protect against fraud, misuse, or unauthorized activity
• Comply with applicable legal obligations

3. Communications by phone, text, email, chat, and AI tools

When you submit your contact information, we may contact you by phone, text message, email, voicemail, chat, or other communication methods regarding your inquiry, estimate, appointment, project, or service request.

Where permitted by law and with any consent required by law, we may use automated systems, artificial intelligence tools, prerecorded messages, AI-generated voice, AI chat, email automation, or text automation to respond to inquiries, schedule appointments, provide reminders, follow up on estimates, or send service-related communications.

Consent to receive marketing communications is not required to purchase services from us. Message and data rates may apply. You may opt out of marketing text messages by replying STOP. You may request help by replying HELP or contacting us at service@myproshield.com or (720) 388-6988.

4. Cookies and tracking technologies

Our website may use cookies, pixels, analytics tools, advertising platforms, call-tracking tools, and similar technologies to understand how visitors use our website, measure advertising performance, improve user experience, and deliver relevant marketing.

These tools may collect information such as pages visited, forms started or submitted, device information, IP address, and referral source.

You may be able to control cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

5. How we share information

We may share information with:

• Employees and team members
• Roofing, painting, gutter, siding, or related subcontractors
• Scheduling and customer relationship management providers
• Website hosting companies
• Analytics and advertising platforms
• Email, phone, chat, and text messaging providers
• Payment processors
• Financing partners, if you request financing
• Product suppliers or manufacturers, when needed for warranty or product questions
• Insurance-related parties, only when you request or authorize it
• Legal, accounting, or business advisors
• Government agencies, regulators, or law enforcement when required by law

We do not sell your personal information in exchange for money. However, some privacy laws define sale or sharing broadly and may include certain advertising or analytics activities.

6. Colorado privacy rights

If applicable law gives you privacy rights, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information we maintain about you. You may also have the right to opt out of certain uses of your personal information, such as targeted advertising, sale of personal data, or certain profiling activities.

To make a privacy request, contact us at service@myproshield.com or (720) 388-6988.

We may need to verify your identity before fulfilling your request.

7. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, email system, text system, cloud platform, or internet transmission is completely secure. You submit information at your own risk.

8. Data retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and improve our operations.

9. Third-party websites

Our website may link to third-party websites, including manufacturers, financing providers, insurance resources, social media platforms, review sites, or other businesses. We are not responsible for the privacy practices, content, or security of third-party websites.

10. Children's privacy

Our website is intended for adults and homeowners. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Last Updated date.

12. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact Pro Shield LLC at service@myproshield.com or (720) 388-6988.